New Year, New Policy

We are fast approaching the end of another year. It’s been an extremely busy one for all of us at Burnaby New Westminster Animal Hospital! We have met so many new clients and their four legged family members this past year. It seems these strange times in our world have given families the desire to add companion pets to their lives. We’ve had the pleasure of meeting so many different breeds of cats and dogs, young and old.

The demand for veterinary care has risen drastically due to the high volume of new household pets and we’ve done our best to accommodate the increased demand. At times it’s been a struggle to accommodate everyone’s requests. We know how important your pet is to you and we want to be there when you need us. So, we’ve made some changes for the New Year to ensure we can maximize our availability to you and your pet. We have also added some extra communication tools so you can reach us easier. Check out our new 2-way texting app Pet Health Network and download it on your phone!

As of January 2022 we would like to advise all clients of the following changes:

A minimum of 24 hours notice is required for all appointment cancellations or rescheduling. A fee of $71.50 will apply for all no shows or cancellations without proper notice.

All surgery dates require a minimum of 48 hours notice for rescheduling or cancellations. A fee of $100 will apply for cancellations without proper notice.

Also, a non-refundable deposit will be required for all new clients when they book their first appointment with us. The fee will be applied to the total cost of your first appointment or will be used as a cancellation fee in the event that the appointment is canceled or a no show.

We appreciate your commitment to quality veterinary care for your pets and thank you all in advance for trusting us with their care. We look forward to seeing you in the New Year!! From all the staff at the hospital, we would like to wish you all a Happy Holidays and Best Wishes for the New Year!